Privacy & Policy | CB Caters

Privacy Policy

Last Updated Date: 20th February 2026

CB Caters (hereinafter referred to as “CB Caters”, “we”, “us”, or “our”) is a luxury gourmet catering brand and a vertical of Chai Break, operating through its website and digital platforms (collectively, the “Platform”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, submit enquiries, book our services, or otherwise engage with CB Caters.

By accessing or using our Platform, you consent to the practices described in this Privacy Policy and agree to comply with applicable data protection laws, including the Information Technology Act, 2000 (India), the Digital Personal Data Protection Act, 2023, and where applicable, the General Data Protection Regulation (GDPR).

1. Definitions

Service – CB Caters’ website, enquiry forms, booking processes, and related digital services.
Personal Data – Any information that identifies or relates to an identifiable individual.
Usage Data – Information collected automatically while using the Platform.
Cookies – Small data files stored on your device to enhance user experience.
Data Controller – CB Caters, which determines how and why personal data is processed.
Data Processor – Third parties processing data on behalf of CB Caters.
Data Subject – Any user whose personal data is collected by CB Caters.
Consent – Freely given, informed, and explicit agreement to data processing.

2. Information We Collect

a. Personal Data You Provide

When you interact with CB Caters, we may collect:

Full name, email address, and contact number
Event details such as type of event, location, date, and guest count
Company or organization name (for corporate enquiries)
Communication preferences
Billing or payment-related information (processed securely via third-party payment gateways)

b. Automatically Collected Usage Data

We may automatically collect:

IP address and approximate location
Browser type, device information, and operating system
Pages visited and time spent on the website
Referring URLs and interaction patterns

c. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality and performance
Analyse traffic and usage trends
Enhance user experience

You may disable cookies through your browser settings; however, certain features of the Platform may not function optimally.

3. How We Use Your Data

Your information is used to:

Respond to enquiries and manage bookings
Plan, execute, and deliver catering services
Communicate updates, confirmations, and service-related information
Improve our offerings, menus, and customer experience
Send promotional or marketing communication (with opt-out options)
Comply with legal, regulatory, or contractual obligations

4. Legal Basis for Processing

Where applicable under GDPR, CB Caters processes personal data based on:

Consent – Where you have explicitly provided permission
Contractual Necessity – To deliver services you request
Legal Obligation – To comply with applicable laws
Legitimate Interest – To improve services, prevent misuse, and enhance business operations

5. Data Sharing and Disclosure

We do not sell or rent your personal data. Data may be shared only with:

Service Providers – Event partners, payment processors, IT and analytics providers
Business Transfers – In case of mergers or restructuring
Legal Authorities – When required by law or legal process

All third parties are required to protect your data and use it only for authorised purposes.

6. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes outlined in this Policy
Maintain business and financial records
Meet legal and regulatory requirements

Data no longer required is securely deleted or anonymized.

7. Your Data Protection Rights

You have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to or restrict certain processing
Withdraw consent at any time

EU/EEA users additionally have rights to data portability and to lodge complaints with their local Data Protection Authority.

Requests can be made by contacting us at chaibreakodc@gmail.com

8. Data Security

We implement appropriate technical and organizational measures, including:

Secure servers and encrypted connections
Restricted internal access to personal data
Regular system monitoring and security practices

Despite best efforts, no digital transmission is completely secure, and users are encouraged to take reasonable precautions.

9. International Data Transfers

Your data may be processed or stored in India or other jurisdictions. Where data is transferred internationally, appropriate safeguards are implemented to protect your information.

10. Children’s Privacy

CB Caters does not knowingly collect personal data from individuals under 18 years of age. If such data is identified, it will be promptly deleted.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated via our website or other appropriate channels. Continued use of the Platform constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

CB Caters
Agarwal House, 2nd Floor
2 St. George’s Gate Road
Kolkata – 700022

? +91 81007 92862
? chaibreakodc@gmail.com